The Social Media Challenge for IQPC

11 04 2010

You would think social media would come easy for a conference company, at the end of the day we are in the business of networking and information sharing…right? Don’t get me wrong, we have some amazing marketers at IQPC, who are doing some amazing things in social media and online marketing in general. But it’s not easy… nothing worth doing ever is!

The challenge is not doing it, it’s when to do it, it’s how to do it, it’s who should do it, it’s how often do you do it, it’s who should measure it, it’s how to measure it, it’s how to cost it, it’s how can my event become an overnight viral web sensation…… It’s a BIG question. And let’s not throw the baby out with the bath water here!  We have to find ways to integrate this new ‘conversation’ into the customers’ experience.

Seth Godin put it nicely in his blog post, Magic beans, TV and the web, which I have pinned on my wall, which says:

Marketing online takes too much measurement, patience, creativity, technical knowledge, flexibility, speed and authenticity. It requires too much thinking and not enough going out for dinner with clients.

I also believe as Drucker once said,  “Managers may believe that industry structures are ordained by the good Lord, but they can – and often do change over night”. The Conference business is changing, Marketing is changing… and the process of change is never easy, especially with complex business models.  Just look at this great post on the notion of complex business models and change by Clay Shirky, it’s a long post, but well worth the journey.

For IQPC, we have started tackling this challenge in multiple ways:

  • Launching our own online communities, like; www.sixsigmaiq.com, www.customermanagementiq.com, www.ssonetwork.com and others. We have staffed these teams with online marketing specialists and  industry knowledge.
  • We have also started hiring more specialised skill sets in search, analytics, content creation, and web development
  • We also work with numerous external solution providers
  • We are active on lots of existing social networks in our key topic areas
  • We share lot’s of information and case studies, frantically, like a torrent of information sharing
  • We listen, we watch, we learn, we practice…. repeat.

The goals for us is to “Add more value than you can capture“, expanding the customer experience beyond the conference to offer a blended learning and networking experience that helps our delegates and sponsors exceed their objectives.

It’s a lofty goal, but the progress to date has been phenomenal. “The Future is here it’s just not evenly distributed”.

Advertisements

Actions

Information

One response

12 04 2010
Effa

We had a discussion recently – “Add more value than you can capture“ – and went back and forth between 2 camps. (read: frustrating…)
It should be fairly straight forward; give more than you take!

Separate discussion I had recently with a peer – Marketing is changing…
We both agreed before Marketing changed market reactions
Whereas now, Marketing is reacting to changing markets
So, question is are we in touch with the market – to react?

P.S. I would love to attend this event too! http://www.socialmediasummit10.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s